Move-In Experience Survey (with Smart Routing)
Catch problems early. Capture reviews naturally. Protect your renewals.
$29.00
Most property managers wait until a tenant complains—or worse, moves out—to find out something went wrong at move-in.
By then, the damage is already done.
The Move-In Experience Survey gives you a structured, automated way to check in with residents right after move-in—so you can fix small issues before they turn into bigger problems.
What It Does
This is a tenant-facing survey sent after move-in that:
Captures a simple 1–10 satisfaction score
Identifies maintenance issues and missed expectations
Surfaces communication breakdowns early
Flags at-risk residents automatically
Routes each response to the right next step
Smart Routing (Built In)
This isn’t just a form—it’s a response system.
After submission, residents are automatically routed based on their experience:
High Score (9–10) → Review Page
Residents see:
“We’re glad your move-in went well. Would you mind sharing your experience in a quick Google review?”
With a clean Google Review button
(no auto redirect, no weird behavior)
Mid Score (7–8) → Thank You Page
Simple, professional acknowledgment:
“Thanks for your feedback. We appreciate you taking the time to share your experience.”
Low Score (1–6) → Recovery Page
Focused on retention and issue resolution:
“Thanks for letting us know. Our team will review your feedback and follow up if needed.”
Why This Matters
Losing a tenant doesn’t start at lease renewal—it starts at move-in.
This form helps you:
Prevent early frustration from turning into move-outs
Catch “small issues” that quietly kill tenant satisfaction
Reduce negative reviews by addressing issues privately first
Increase positive reviews from genuinely happy residents
Build a more predictable, controlled resident experience
What You Get
Fully built Move-In Experience Survey form
Configurable questions (no hardcoding required)
Built-in NPS scoring system
Smart routing logic (review / thank-you / recovery pages)
Dedicated result pages (no UI glitches or redirects)
Clean, professional UI + mobile-ready layout
Webhook-ready (works with n8n, Make, Zapier, CRM, DB, etc.)
No backend required
Plug Into Your Stack
Works with:
n8n
Make
Zapier
Airtable
Google Sheets
Custom databases / APIs
Just drop in your webhook URL and go.
No Gimmicks. No Risky Tactics.
No forced redirects
No review gating logic baked into the UI
No incentives or manipulation
Just clean, controlled post-submit routing
You stay compliant while still driving better outcomes.
Who This Is For
Property managers tired of reactive operations
Teams that want fewer complaints and better retention
Operators who want more control over resident experience
Anyone who’s dealt with:
“It wasn’t like this when I moved in…”
Surprise maintenance complaints
Negative reviews that could’ve been avoided
Bottom Line
This isn’t about collecting feedback.
It’s about:
catching issues early
protecting your renewals
and turning good experiences into public proof